Made a reservation a week in advance for Christmas dinner and due to the amount of walk-ins, they were telling us, the elderly couple in front of us and the group behind us (that all had a reservation)....that reservations are on hold and it would be a minimum of an hour wait. She (I believe it was a manager at the hostess station) was snarky and dismissive. And when upset bc they really didn't care at all; and as we walked out she just smuggly wished us a happy holidays, shrugging us off. Saving grace was that by the looks of the other reviews tonight...her attitude saved us a few hundred dollars for cold, mediocre food. Lost our business for good.
Pros: Saved hundreds of dollars for cold, mediocre food by them not honoring reservations and having such a crappy attitude towards customers.
Cons: Too many to list for the 3 minutes we were there.