FRONT DESK AGENT

This position is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience

Essential duties include, but are not limited to:

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settles account balances of departing guests by accepting payment and handling cash drawer
• Investigates and resolves general billing discrepancies
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
• Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
• Promotes positive public/employee relations at all times
• Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addresse

• High school diploma or general education degree (GED) is required
• 6 months of Front Desk/Hotel Operations experience
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
• Must have exceptional phone etiquette
• Must be able to work standing for long periods of time
• Must be technologically savvy and be able to operate and enter information into a computer
• Must possess basic math skills necessary to accurately calculate and process guest payments
• Must be able to follow procedures in standard situations in which specific steps are involved

ROOMS CONTROLLER

This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times.  The Room Control Clerk works in conjunction with Housekeeping team to ensure proper cleaning sequence of room assignments for VIP Guests and X-Card Guests.

Essential duties include, but are not limited to:

• Must adhere to the Seminole Tribe's Policies and Procedures
• Checks out any vacant and clean (due out) rooms in the rack
• Changes statuses of rooms in the rack
• Runs an alert date report and is responsible for each item
• Responsible for VIP blocking of rooms and arrivals
• Reviews Out-of-order and Off-market rooms on a daily basis for validity
• Answer incoming phone calls and handles guest requests
• Keep log and follow up with guest requests
• Have Housekeeping department recheck any occupied/due-out rooms
• Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure
• Runs Room Revenue Potential Report to verify correct room rates
• Blocks next day arrivals into room numbers
• Upon business demand will work as front desk clerk
• Assists with Housekeeping radio calls
• Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests
• Dispatches Room Attendants as needed
• Dispatches Houseperson for guest requests
• Performs all other duties as assigned

Qualifications:

• High School diploma, GED, or equivalent required
• Bachelor’s degree preferred
• Previous Front Desk/Hotel experience preferred
• Strong math skills required
• Ability to work flexible schedules, including nights, weekends, and holidays as required 

BELL PERSON

This position is responsible for performing the duties of both the hotel door and hotel bell positions

Essential duties include, but are not limited to:

• Greets arriving and departing guests
• Assists with transporting baggage and personal belongings
• Assists with obtaining transportation for Guests when requested

Qualifications:

• High School, GED, or equivalent required
• Minimum one (1) year of hotel bell/door experience desired
• Must have the ability to use good judgment in stressful situations
• Must have a willingness to learn all Table Games offered at the Casino
• Must be able to promote an outgoing, friendly customer oriented personality at all times
• Must possess exceptional Guest service skills
• Must be able to work a varied schedule, to include nights, weekends, and holidays
• Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Must be willing and able to assist with any Guest or Staff Member request in a consummately professional, positive, and proactive manner
• Must be able to provide clear and concise directions and information to hotel guests

Work Environment for these positions:

• Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen