This position is responsible for providing courteous Spa Services to Guests

Essential duties include, but are not limited to:

• Responds to customer inquiries and complaints

• Schedules guest appointments

• Maintains client databases and updating profiles

• Coordinates facility schedules to maximize usage and efficiency

• Reviews and coordinates information for service providers

• Maintains and/or edits client profiles

• Performs stocking and retail related duties

• High School diploma, GED, or equivalent required
• Previous Guest service experience in a Spa, Retail, or similar environment preferred
• Must have excellent interpersonal skills
• Must have basic mathematical skills and cash handling skills
• Must be comfortable working with computers in a highly energetic and regulated environment
• Must be willing to assist with any Guest requests in a consummately professional, positive, and proactive manner

Work Environment:

• Duties and responsibilities are typically performed in the hotel and spa setting, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen